YU, the mobile phone brand of Essar Telecom Kenya Ltd, has today announced one of its most ambitious plans to bring their Customer Experience and Brand Experience closer to its 1.6m customer base spread across Kenya. Yu announced opening of its 27 relationship centres countrywide and this number will go up to 40 by the end of 2010. These relationship centres will bring the brand experience through an extensive range of products and services closer to the consumers, as well as be an avenue for customers have their concerns responded to.
In addition to yu SIM cards and airtime, services like peperusha, FacebookChat, as well as attractive handset bundles can be bought from these relationship centers. Services like eneza and yuCash will also be offered in these centres.
Speaking during the launch of a relationship centre in Highridge Shopping Centre, Nairobi, the Country Manager, Mr. Atul Chaturvedi said: “yu is responding to the needs of the consumers to have company customer experience centers closer and more accessible, particularly for those in other parts of the country, outside of Nairobi. The relationship centers will also boost product availability and improve the customer experience. We appreciate our existing subscribers and welcome those who have crossed over from other networks and what we can assure them that we will not compromise on the quality and reliability of our services.”
Atul further said that yu will endeavor to provide the best customer services to its growing subscriber base while at the same leading in innovation of customer tailored questions. “We not only want to create a good customer experience, but we certainly want to amaze our customers with excellent solutions and offers,” said Atul.
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